Terms of service.
Our Charges
Registered Electrician $120 + GST for the first hour and $80 + GST per hour for every hour following.
Vehicle/Service Charge- depending on location of work $35.00-$45.00+gst
After Hours Call Out Fee (Includes First Hour) $280.00+gst
Electrical Safety Certificate $20.00
Certificate of Compliance $25.00
Monthly Compounding Interest Charge 5.00%
We define our normal hours of business from 7.30am-5:00pm Monday to Friday. Work done outside of these hours is subject to an afterhours call out fee.
Vehicle/Service Fee
This charge is used to cover the cost of running the vehicles, travel time, the administration and insurance.
Parking Permits/Tolls/Paid Parking
If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these will be passed on to you.
Additional Travel to the Job Site
We allow up to 30 minutes travel time to your site. This cost is covered in the service/vehicle fee. If we take longer than 30 minutes to travel to your job, the cost of this additional travel time may be charged to you.
Additional Travel Back to Office/Workshop
In some circumstances, if your property is located outside of normal travel routes, you may be charged for the time it takes for the tradespeople to travel back to the office/workshop. If it is more than 30 minutes, you may be charged for the extra time it takes the tradespeople to reach their destination. We as a firm, believe that it is good practice to pay the tradespeople when they are travelling for more than 30 minutes. The exception to this is normal travel to and from home in peak motorway traffic. This condition usually applies to work outside of the city.
After Hours Work
If, in the course of a job, you ask us to do work which falls outside of normal working hours, we will have to charge you additional fees. If it has been arranged as a call-out, call-out fees will be applied. If not, additional fees will be applied to cover the overtime rates.
Cancellations/Rescheduling Appointments
● We are always happy to reschedule an appointment free of charge.
● If you need to cancel your appointment, please provide us with at least 24 hours notice.
● A cancellation fee may apply to appointments that are not cancelled within 24 hours of your appointment.
Payment
● Once your job is complete, you will be sent an invoice by email which will be due for payment within 7 days unless otherwise arranged in advance.
● Please let us know before work commences if you would prefer an invoice to be mailed to you, as our default communication is email.
Deposits
● Some jobs will require a deposit before work commences
● If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.
Progress Invoices
● Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.
● As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.
● We reserve the right to stop work if progress payments have not been made.
Discounts
● Discounts applied to your account are administered at our discretion.
● Discounts may be revoked and the full amount may be charged to you if an invoice remains unpaid for more than 20 days or any other agreed date.
Disputed Invoices
● If you need to discuss any aspect of payment, please contact us immediately.
● If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.
Unpaid Accounts
If payment remains outstanding for over 20 days from the invoice due date a charge of 5% compounding interest on a monthly basis will be charged.
Debt Collection costs may be added to invoices that remain outstanding for over 20 days from the due date.
Defined Terms
The contract of all sales and services between Fraser Electrical and the customer are governed by these conditions. No other terms and conditions, except by law, shall take effect, unless otherwise agreed upon.
Rights of Termination
Fraser Electrical reserves the right to terminate this agreement at any stage.
Fraser Electrical reserves the right to terminate this agreement if the customer defaults in performing its obligations under this agreement.
Termination of this agreement will not produce or affect the rights, remedies, and claims, and or any liabilities of Fraser Electrical. Fraser Electrical shall not have any liability or responsibility whatsoever to the customer for any loss or damage which may result indirectly or directly from termination of this agreement.
Upon termination of this agreement, the customer will be subject and liable to pay for any work/materials installed or delivered on site up until date of termination.
Title and Security
Ownership and title in the goods, or any proceeds from on sale of the goods, shall not pass to the customer until the customer has Fraser Electrical in full for the project and all other sums due.
Property in and ownership of the goods remains with the supplier until all money the customer owes to the supplier has been paid in full.
The customer consents to Fraser Electrical registering on personal property security register (PPSR) a general security interest over all the customers assets and a security interest over all goods supplied by Fraser Electrical.
The customer waives the right to receive a copy of the verification statement. Nothing in sections 114(l)(a), 133 and 134 of the PPSA will apply to these terms and conditions. The customer waives its rights under sections 116, 117(l)(c), 120(2), 121, 125 and 131
We have a no returns policy on products installed, or partially installed.
Terms and Conditions for Quotes.
Services: quotes are based on the specific scope of work outlined in the accompanying proposal. Any additional work requested by the homeowner will be subject to additional charges.
Validity: This quote is valid for a period of 21 days starting from the date of issuance. Prices are subject to change after this period.
Payment Terms: Payment for services rendered is due within seven (7) days of completion unless otherwise agreed upon in writing. A deposit may be required for larger projects, with the remaining balance due upon project completion.
Cancellation Policy: In the event of cancellation by the homeowner, any costs incurred up to the point of cancellation will be invoiced.
Materials and Equipment: The quote includes the cost of materials and equipment necessary to complete the specified work unless otherwise stated. Any changes to materials or equipment requested by the homeowner may result in additional charges.
Permits and Inspections: The homeowner is responsible for obtaining any necessary permits and arranging for inspections as required by local regulations. The electrician will provide assistance and guidance as needed.
Safety and Site Access: The homeowner agrees to provide safe access to the work site and ensure the safety of occupants, pets, and property during the course of the project. The electrician reserves the right to suspend work if safety concerns arise.
Warranty: The electrician warrants that all work will be performed in a professional manner and in accordance with industry standards. Any defects or issues arising from the workmanship will be rectified at no additional cost within one years of completion, subject to normal wear and tear.
Liability: The electrician shall not be liable for any damages, losses, or injuries arising from the homeowner's failure to disclose relevant information, misuse of equipment, or negligence.
Dispute Resolution: Any disputes arising from this agreement shall be resolved through negotiation in good faith. If a resolution cannot be reached, both parties agree to pursue mediation before seeking legal action.
Modification: Any modifications or amendments to this agreement must be made in writing and signed by both parties.
By accepting this quote, the homeowner acknowledges that they have read, understood, and agree to abide by these terms and conditions.